Former clients of Dixon Advisory and Superannuation Services who believe they suffered losses as a result of the misconduct of Dixon Advisory, and/or their former Dixon Advisory financial adviser in providing financial advice, should make a complaint to the Australian Financial Complaints Authority (AFCA) as soon as possible as the company may not be a member of AFCA for much longer.
“If Dixon Advisory’s AFCA membership ceases then no further complaints can be accepted. We encourage former clients of Dixon Advisory to monitor their mailboxes, inboxes and spam folder for correspondence from ASIC,” the Australian Securities and Investments Commission (ASIC) said in a statement.
Former clients may be eligible for compensation under a potential future Compensation Scheme of Last Resort (CSLR) but they need to make a complaint to AFCA while Dixon Advisory is still a member.
Earlier this year, ASIC suspended the Australian Financial Services licence of Dixon Advisory with conditions including the maintenance of AFCA membership. However, as Dixon Advisory is currently under administration, its ongoing AFCA membership is uncertain.
ASIC issues super trustees warning on complaints handling
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Penny has nearly two decades experience of writing, reporting and editing financial services publications for both institutional and retail readers. She has contributed to, and edited, the Money Section of the Sun Herald and The Sunday Age.
She has written for the Australian Financial Review and the Sydney Morning Herald, the Cooperative Research Centres Association publication KnowHow Magazine, JMoney, In The Black and Global Investor.
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