In this policy, “us”, “our” and “we”, “SuperGuide.com.au” or “SuperGuide” refers to SuperGuide Pty Ltd ACN 142 266 359 as trustee for the SuperGuide Unit Trust and “you” and “your” refers to you, the client, visitor, or user of the SuperGuide website (including the SuperGuide membership service): www.superguide.com.au (‘Website (including the SuperGuide membership service) ’ or ‘SuperGuide Website (including the SuperGuide membership service)’).
Personal information is defined in the Privacy Act and means information and or an opinion about an identified individual, or an individual who is reasonably identifiable.
What information we collect
If you have submitted your email address in order to receive our free email newsletter or other promotional products such as eBooks, or are a SuperGuide membership subscriber, the personal information we collect about you includes your email address and any other information that you choose to provide to us, such as but not limited to your name, year of birth, gender, when you are expecting to retire, or if you have retired, if you have or are interested in a self-managed super fund and what you are looking to get out of SuperGuide.
If you have ordered a product from us, the personal information we collect about you includes your email address, your name, postal address, phone number and details of your order and any other information you provided to us as part of the order.
We also collect any personal information you provide to us when contacting or engaging with SuperGuide (including the SuperGuide membership service) or the SuperGuide Website (including the SuperGuide membership service).
How we collect it
We collect personal information when you subscribe to our SuperGuide membership service (or otherwise subscribe to a service of SuperGuide), when you interact with our Website (including the SuperGuide membership service) or when you contact SuperGuide.
We may collect your personal information when you subscribe to SuperGuide, when you request or acquire a product or service from us, register with us as a reader, provide a product or service to us, complete a survey or questionnaire, enter a competition or campaign, participate in our services or when you communicate with us.
If, at any time, you provide personal or other information about someone other than yourself, you warrant that you have that person’s consent to provide such information for the purpose specified.
Why we collect it
The primary purpose for which we collect your personal information is to provide you with the information, products or services you have requested and/or are provided by SuperGuide (‘Primary Purpose’). We also collect your personal information for any related secondary purpose where you would reasonably expect us to collect your personal information for that secondary purpose and for any other purposes specified at the time at which we collect your personal information (‘Secondary Purposes’).
If you do not provide us with the information that we request, we may not be able to provide you with our products or services. For example, if you do not subscribe to SuperGuide membership, you will not be able to access features or services that are reserved for subscribers only.
How we use it
In addition to the Primary Purpose and Secondary Purposes, we may use the personal information we collect, and you consent to us using such information:
- to enable you to access and use our Website (including the SuperGuide membership service);
- to provide you with news and information about our products and services, and opportunities that we believe you may be interested in as well as with other marketing communications (from which you may unsubscribe at any time);
- for purposes necessary or incidental to the provision of goods and services to you;
- to personalise and customise your experiences;
- to manage and enhance our products and services and operate, protect, improve and optimise our Website (including the SuperGuide membership service);
- to communicate with you, including by email, mail or telephone;
- to provide you with updates regarding our Website (including the SuperGuide membership service);
- to conduct campaigns, competitions or promotions;
- to verify your identity;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our Terms and Conditions of Use or that you are or have been otherwise engaged in any unlawful activity; and/or
- as required or permitted by any law (including the Privacy Act).
Storage and security of your information
We will use all reasonable means to protect any of your personal information that we collected and store from time to time from loss, unauthorised access, use, modification or disclosure and other misuse while in our possession or control. We will not knowingly share any of your personal information with any third party other than our service providers who assist us in providing the information, services and/or goods we are providing to you. To the extent that we do share your personal information with a third party, we will take appropriate and reasonable steps to ensure that your personal information is protected.
Any non-personal information, communications and material you send to this Website (including the SuperGuide membership service) or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
Using our Website (including the SuperGuide membership service) and Cookies
We may record certain information about your use of the Website (including the SuperGuide membership service), such as which pages you visited, the time and date of your visit and the internet protocol address assigned to your computer.
Disclosure of your information
We may also disclose personal information, and you consent to us disclosing your personal information, to third parties:
- that are our agents, business partners or joint venture entities or partners;
- that sponsor or promote any competition that we conduct or promote via our services;
- authorised by you to receive information held by us;
- as part of any investigation into you or your activity, for example, if we have reason to suspect that you have committed a breach of any of our Terms and Conditions of Use, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary to the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator;
- as part of a sale (or proposed sale) of all or part of our business; and/or
- as required or permitted by any law (including the Privacy Act).
We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the rights, property or safety of SuperGuide.com.au, our customers or third parties.
If there is a change of control in our business, or one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your personal information, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
Accessing and updating your information and how to contact us
Under the Privacy Act, you have certain rights to access and update the personal information we hold about you.
Personal information we hold about you can be accessed by making an access request to us. When you make a request to access your personal information we hold about you, we will ask you to verify your identity and may charge a fee to cover the reasonable costs of meeting your request. We will then provide the personal information we hold about you within a reasonable time. You can make such a request by emailing email@example.com.
If you are a member of our Website (including the SuperGuide membership service), you will generally be able to access and update your personal information and other membership details online by logging into your account on the Website (including the SuperGuide membership service).
While we request that you keep your information as current as possible so that we may continue to improve our service to you, we will take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete. Considering the purpose for which we hold your personal information, we will take all reasonable steps to correct your personal information after having received a correction request.
To seek access to your personal information or request a correction about the personal information we hold about you, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, please contact us:
Contact: Robert Barnes
Address: PO Box 94, Double Bay, NSW, 1360
If you are not satisfied by our response, you may acquire further information regarding privacy from the Officer of the Australian Information Commissioner.